Documents and FAQs

If you have generated more waste than normal, you can get in touch with us to arrange an additional collection. If you are regularly generating more waste than your existing collection can cope with, ask about increased capacity or frequencies of collections.

Depending on your location in most instances, we can supply new waste containers within one to two working days.

Please email info@velorecycling.co.uk with your account number and company name, and we will confirm your collection details.

Yes. We always aim to accommodate changes to your service where possible. Please email info@velorecycling.co.uk with your account number, company name, and the details of the changes you would like to make.

Please email accounts@velorecycling.co.uk with your account number, company name, and the invoice or statement details, and we will send you a copy.

Yes, we offer a range of recycling services including:

• Mixed Recycling (paper, cardboard, plastics, cans)
• Food Waste
• Glass Bottles
• Bulk collections of various recyclable materials

Please contact us for more information about our recycling services and how we can help you stay compliant: sales@velorecycling.co.uk

Yes. Please contact us with your account number and company name and let us know the additional service you require: info@velorecycling.co.uk

If a collection is missed due to an operational issue, we will usually contact you to advise when it will be completed.

If you have not heard from us, please email info@velorecycling.co.uk with:

• Your account number
• Company name
• The day the collection was missed

Please note that collections may run a few days behind during Bank Holidays.

Please email info@velorecycling.co.uk

Please note:

• Containers on site are the customer’s responsibility
• A replacement charge may apply if a bin is lost or damaged

We will arrange a replacement as soon as possible and discuss any applicable charges. We also recommend informing your insurance provider that a container is kept on site.

General waste collections are usually classed as EWC 20 03 01 – Mixed Municipal Waste. Waste must be non-hazardous, compactable, dry, and lightweight.

Some example of waste types not allowed include:

• Fluorescent tubes
• Batteries
• Tyres
• Rubble or bricks
• Large amounts of metal
• Liquids

Contact us

If you are unsure about an item, please contact us for advice.

We supply a wide range of bins and containers, including:

• 240l, 360l, 660l and 1100l wheelie bins
• 4yd, 8yd, 12yd skips
• 20yd and 40yd Rollon-off skips

For advice on the best option for your business, please contact our sales team sales@velorecycling.co.uk